Shipping Methods and Charges
Shipping methods and charges are based on the posted rates of our carriers.
Tracking
You will be provided with a tracking number for your shipment at the time of shipment which you can use to track your shipment using the carriers tracking system.
Cancellations
We ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 1-516-437-1700 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Returns and Exchanges
Made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.
For non-custom items A.J. Schrafel Paper strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.
Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, A.J. Schrafel Paper will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 10 business day window, without a RA#, and/or AJ Schrafel Paper Corp suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email Customer Service or call us at 1-516-437-1700 Monday through Friday between 9 a.m. and 5 p.m. (eastern).
Please note: All sales on discounted and sale items are final.
* These conditions are only for retail consumers who have purchased through this website.
